캐나다에서 학생으로 지내거나 워크퍼밋이 있다면
대개 생활비를 마련하기 위해 파트타임 잡을 구해서 일을 하게 돼죠.
학생 비자(스터디 퍼밋)의 경우에도 주당 20시간 내에 일을 할 수 있고,
방학기간에는 주당 40시간까지 풀타임 잡으로 일할 수 있으니까요.
학생들에게 가장 인기있는 잡 중에 하나가 아마 서버가 아닐까 싶어요.
한국에서도 익숙하고, 손님들 팁 덕에 실제 받는 급여보다 더 벌 수 있으니까요.
그래서 오늘은 서버로 일하기 위해 꼭 필요한 자격증(이라고 하긴 좀 거창한;;)
Serving It Right 과 Food Safe 중에 하나인
Serving It Right (SIR) 을 소개할께요.
먼저 이게 뭐냐면, 주류를 취급하는 업종에서 술판매에 대한 기본 지식을 갖추도록 하는
일종의 교육 과정 이수 여부를 나타내는 거라고 보시면 돼요.
주류 판매나 서빙을 하는 잡을 구하게 될 수도 있으니 필요한 거고,
Hospitality Management와 같은 과목을 수강 중인 학생들에게는
수업을 위해서도 학교에서 취득하도록 가이드하는 그런 자격증이에요.
아, 물론 BC주 한정이고 다른 주에는 또 다른 룰이 있겠지요..
https://www.responsibleservicebc.gov.bc.ca/
Home | Responsible Service BC
Training for Companies and Groups
www.responsibleservicebc.gov.bc.ca
여기 사이트 링크로 들어가 보면 아래처럼 다양한 코스들이 있는데요
Serving It Right Course 선택하고 자료 다운받아 공부하고 시험 응시해서 패스하면 돼요.
4시간 정도 투자하면 된다고 설명되어 있네요.
학습 파일은 이렇게 다운받아 볼 수 있도록 제공되고 있어요.
이 코스의 수강을 위한 요구사항인데요,
인터넷 잘 돌아가는 컴퓨터 환경에서 해라 뭐 이런 얘기에요.ㅎ
시험은 3번까지 응시가능하고 80% 이상 맞추면 패스에요.
$35 응시료가 아까우니 꼭 3번 안에 패스 하자고요!!
최종 시험 응시 후 80% 이상 맞춰서 패스하면,
이렇게 5년짜리 자격증이 주어져요.
그러면 이제 주류를 취급하는 어떤 곳이든 진정한 외노자의 삶으로 고고씽 할 수 있죠.ㅎㅎ
오프라인 카드도 신청할 수 있다는데 딱히 필요성은 못느껴서
pdf로 받은 걸로 필요한 곳에 제출하고 있어요.
[시험 문제 및 정답]
문제가 바뀌기도 하지만 대체로 저런 형식으로 나오니 예습차원에서
제 시험 문제 공유해드려요. (족보라고 생각해주세요😁)
캐나다 외노자 생활 중이신 여러분 모두 힘내세요!! 😥
1.When selling and/or serving liquor, which of the following is true?
A
Staff can continue to serve intoxicated patrons alcoholic beverages.
B
Staff only need to check one piece of ID if a patron is suspected to be a minor.
C
Staff may have a duty of care to patrons.
D
Staff can allow intoxicated patrons to remain in the establishment’s service area.
2.A European customer presents to a bar and provides the following pieces of identification: a foreign passport indicating the client is 18 years old and a credit card. The customer informs the bartender that in their country of residence the legal drinking age is 18 years old.
What should the bartender do?
A
Inform the customer that the legal drinking age in BC is 19.
B
Serve the customer as they are legally allowed to drink in their country of residence.
C
Ask the manager for special permission to serve this customer.
D
Request another proof of identification containing a picture.
3.Which statement regarding the effects of alcohol use is correct?
A
Alcohol usage makes all individuals feel happier.
B
Alcohol increases body temperature.
C
Coffee can be used to sober up intoxicated patrons.
D
Alcohol can cause sleeping problems.
A suspected minor presents to a liquor primary establishment with a British Columbia Driver’s Licence indicating he is 22 years old. The staff member suspects the ID is fake.
4.What should the staff member do?
Ask for a second piece of identification.
Refuse to serve the individual.
Allow the individual to consume alcoholic drinks as he is an adult.
Allow the individual to stay but restrict consumption to non-alcoholic drinks.
5.A patron has consumed 4 standard drinks in the past hour but does not appear to exhibit signs of intoxication.
Why might that be?
A
The patron has a fast metabolism.
B
The patron is drinking plenty of water.
C
The patron has sobered up by drinking coffee.
D
The patron has developed a tolerance to alcohol.
6.True or False: Staff may consume one alcoholic beverage after the termination of service.
A
True
B
False
7.What is an effective strategy for preventing intoxication?
A
Encourage shooters rather than buckets of beer.
B
Advertise “last call”.
C
Offer discounts on food items.
D
Avoid offering entertainment.
8.A bartender works for a manager that openly encourages their staff to consume alcohol while on the job. A colleague, who is a family friend of the manager, orders a shot for themselves while waiting on their customer’s order to be ready.
What should the bartender do?
A
Serve the colleague the shot as this is the establishment’s policy.
B
Ask the colleague to consume the drink out of sight of the patrons.
C
Refuse to serve the colleague the drink.
D
Inform the colleague that they have a limit of one drink per shift.
9.A 23-year-old healthy man has consumed two standard drinks in the past two hours and does not appear to be intoxicated. Suddenly, he starts showing signs of poor coordination and slurred speech.
What should the server suspect?
A
Overconsumption
B
Drink spiking
C
Intoxication
D
Tolerance
10.A staff member is serving three individuals. Patron A has had one 12-ounce beer at 5% alcohol by volume and a 1.5-ounces shot of vodka at 40% alcohol by volume. Patron B has had two 5-ounce glasses of white wine at 12% alcohol by volume. Patron C has had two 1.5 ounce shots of tequila at 40% alcohol by volume.
Which patron has consumed the highest percentage of alcohol?
A
Patron A has consumed the highest percentage of alcohol.
B
Patron B has consumed the highest percentage of alcohol.
C
Patron C has consumed the highest percentage of alcohol.
D
All patrons have consumed the same volume of alcohol.
11.What is the first step towards preventing intoxication?
A
Discontinue service.
B
Monitor a person’s behaviour.
C
Log incidents.
D
Arrange transportation home.
12.What consequence does the establishment face if it is found that alcohol has been served to a minor?
A
No consequences. All fault is attributed to the minor.
B
Imprisonment of the responsible server.
C
A 10-day licence suspension.
D
A $230 fine.
13.What causes alcohol poisoning?
A
Mixing alcohol and cannabis
B
Expired alcohol
C
Overconsumption
D
Drink spiking
14.True or False: Staff are prohibited from using force when ejecting a troublesome patron from the establishment.
True
False
15.What is the overall goal of a Responsible Beverage Service (RBS) program?
A
Control the pricing of alcoholic beverages.
B
Inspect establishments for standards compliance.
C
Provide legal representation for licensees.
D
Reduce the risk of alcohol-related problems.
16.As defined by Canada’s low risk drinking guidelines, how many ounces of spirits at 40% alcohol by volume represents one standard drink?
A
0.5 ounce
B
1.0 ounce
C
1.5 ounces
D
2.0 ounces
17.How fast can the liver process alcohol?
A
Two standard drinks per hour.
B
One standard drink per hour.
C
Half a standard drink per hour.
D
One and a half standard drinks per hour.
18.True or False: Cannabis consumption can intensify the depressive effects of alcohol.
A
True
B
False
19.A minor is caught attempting to buy a bottle of liquor from a liquor store. The staff member observes the minor talking to an adult. A couple of minutes later, the same adult is wanting to purchase the same bottle of liquor with cash.
What should the staff member do?
A
Sell the bottle to the adult customer.
B
Ask the customer for identification.
C
Refuse to sell the bottle to the customer.
D
Suggest to the customer an alternative liquor.
20.A female individual walks up to the bar. She quickly flashes her identification and immediately begins asking the bartender about his interests. After a couple of minutes of conversation, she orders a vodka tonic.
What should the bartender do?
A
Serve the client a vodka tonic.
B
Ask to see her identification.
C
Maintain conversation to upkeep good customer service.
D
Determine how many drinks she has already had.
21.How long after the completion of liquor service must patrons leave a liquor-primary establishment?
A
15 minutes
B
30 minutes
C
45 minutes
D
1 hour
22.Which of the following pairs of identification is acceptable?
A
Employee ID card with signature or photograph and an expired passport.
B
Canadian Blood Services donor card and credit card.
C
College student ID card and BC transit ProPASS.
D
Interim driver’s licence and Aeroplan card.
23.When a patron is intoxicated, which of the following is true?
A
Staff can continue to serve the patron non-alcohol beverages and can allow them to remain in the service area.
B
Staff must stop serving the patron alcoholic beverages and can allow them to remain in the service area.
C
Staff must stop serving alcoholic beverages to the intoxicated patron and must remove them from the service area.
D
Staff can continue to serve the patron alcoholic beverages and can allow them to remain in the service area.
24.What behaviour may indicate to the server that a patron is intoxicated?
A
Incoherent, rambling speech
B
A lack of coordination
C
Rude, offensive or inappropriate behaviour
D
All of the above
25.A 38-year-old individual comes stumbling into the bar singing loudly with his friends and presents with blood shot eyes. He asks for a whiskey double.
What should the bartender do?
A
Serve the individual his whiskey double and monitor his behaviour.
B
Ask for one piece of identification prior to serving the individual his drink.
C
Refuse to serve the individual and remove him from the service area.
D
Refuse to serve the whiskey double and offer the individual a beer instead.
26.What information should be provided to the local liquor inspector?
A
The establishment’s incident logbook.
B
Video evidence of any incidents.
C
Serving It Right certificate number and expiry date.
D
All of the above.
27.True or False: The only way to test a person’s Blood Alcohol Concentration (BAC) is by using a breathalyzer.
A
True
B
False
28.What Blood Alcohol Concentration (BAC) does the Criminal Code of Canada consider a fail level for impairment while driving?
A
0.05%
B
0.08%
C
0.15%
D
0.18%
29.True or False: Catering staff are permitted to drop off alcohol at catered events.
A
True
B
False
30.True or False: Pre-mixing drinks by hand is allowed.
A
True
B
False
31.What should the server do after the discontinuation of service due to intoxication?
A
Provide the patron with water to stay hydrated.
B
Arrange for proper transportation home.
C
Ensure the patron stays until they sober up.
D
Offer the patron two cups of coffee for free.
32.Which incident should be recorded in the establishment’s logbook?
A
An individual vomits in the bathroom.
B
An individual spills water on the table.
C
A homeless person has come in to get a cup of water.
D
An individual is using illegal drugs inside the establishment.
33.True or False: A licensee is responsible for patrons who have consumed non-alcoholic drinks but appear to be intoxicated by cannabis.
A
True
B
False
34.At what age is an individual no longer a minor?
A
16
B
17
C
18
D
19
35.What are the recommended drink limits in order to reduce long-term health risks?
A
12 drinks a week for women, 14 drinks a week for men.
B
13 drinks a week for women, 10 drinks a week for men.
C
10 drinks a week for women, 15 drinks a week for men.
D
11 drinks a week for women, 11 drinks a week for men.
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